At TLF Gifting, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

1.1 Only non-personalized, non-perishable items are eligible for returns. 1.2 Items must be returned within [Insert Number] days from the date of delivery. 1.3 The product must be unused, in its original packaging, and in the same condition as received. 1.4 Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

2.1 Personalized or customized products. 2.2 Perishable goods such as chocolates, flowers, or food items. 2.3 Items that have been used, damaged, or are not in their original condition. 2.4 Gift cards and promotional items.

3. Return Process

3.1 To initiate a return, contact our customer service team at sales.theluxuryflorett@gmail.com with your order details. 3.2 After approval, you will receive return instructions, including the return shipping address. 3.3 The customer is responsible for return shipping costs unless the item was received damaged or incorrect. 3.4 We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Policy

4.1 Once your return is received and inspected, we will notify you about the refund status. 4.2 Approved refunds will be processed within 2 business days and credited to the original payment method. 4.3 Shipping fees are non-refundable unless the return is due to our error. 4.4 If you haven’t received your refund within the stated time, please check with your bank before contacting us.

5. Damaged or Incorrect Items

5.1 If you receive a damaged or incorrect item, please notify us within 1 days of delivery. 5.2 Provide clear photos of the damaged or incorrect item for verification. 5.3 We will offer a replacement or full refund, including shipping costs, for verified claims.

6. Exchange Policy

6.1 We only replace items if they are defective or damaged. 6.2 If you need an exchange, contact us at [Insert Email] with details and proof of the issue.

7. Cancellation Policy

7.1 Orders can be canceled within 24 hours of placement for a full refund. 7.2 Once an order has been processed or shipped, cancellation is not possible.

Thank you for shopping with TLF Gifting!